Elimination of CMO Position at UPS Exposes Genuine Challenges in Executive Suite

The recent elimination of the Chief Marketing Officer (CMO) role at United Parcel Service (UPS) has ignited a broader conversation about the status of marketing in the C-suite. This decision is noteworthy as UPS opted to entirely dissolve the CMO role instead of appointing a successor. This move highlights an emerging trend of decreasing tenures for CMOs. It underscores the diverse responsibilities of marketing leadership, which encompass performance optimizations and brand initiatives, among other tasks. The crucial insight is that without marketing, business operations could potentially grind to a halt. The function extends beyond merely selling a product or service; its role is more comprehensive and intricate, necessitating a clear definition and understanding.


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